Genesys is a global provider of AI-powered customer experience solutions, offering a cloud-based contact center platform that unifies people, systems, data, and artificial intelligence. Its core product, Genesys Cloud, delivers end-to-end experience orchestration, enabling organizations to automate routing, deploy conversational AI, and integrate workforce engagement tools for both customers and employees. By combining advanced analytics with seamless integration across channels, Genesys helps enterprises boost customer loyalty, operational efficiency, and cross-functional teamwork. The company’s distinctive edge lies in its agentic AI technology that empowers human and AI agents to collaborate in real time, driving scalable, personalized interactions at enterprise scale.
Open Positions
Sr. AI and Experience Orchestration Director
12+ years of relevant professional experience in Software / Cloud / AI, strong SME in AI and Pre Sales with excellent written and oral skills, and proven experience and expertise in AI-powered customer experience with an AI-First mindset
Director, Professional Services Consulting
8+ years of experience in Professional Services, consulting, or enterprise technology, with 5+ years of people management experience
Senior Solution Consultant
Strong technical knowledge of IT concepts, 5+ years of experience, and experience in building CX solutions using Agentic AI techniques
Marketing Business Sr. Analyst
3+ years of experience in financial analysis, marketing finance, FP&A, business analysis, or marketing operations
Director - Alliances
5-10 years of experience in building and deepening technology partner relationships, leading and managing small teams, and successfully led cross-functional Go To Market initiatives
Customer Success Executive
10+ years of experience in account leadership, customer success, and consulting roles. Proven track record managing strategic accounts >$10M annually
Senior Partner Marketing Manager
8+ years of B2B partner marketing experience, leadership skills, and knowledge of digital marketing
Senior Director - Access Control
10+ years of product management experience, technical knowledge in access control, and experience managing ambiguity
Senior Business Development Representative
Native Spanish speaker, Bachelor's degree, 5+ years of business-to-business experience, experience with Salesforce.com and other third-party tools
Sr. Services Engagement Director
5-7 years of sales experience, successful sales track record, experience in CCaaS or CX Industry, strong account planning and management skills
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