Sr. AI and Experience Orchestration Director
GenesysAmsterdam, North Holland, Netherlands
Posted December 23, 2025
Full Time
About the Company
Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys CloudTM is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise.
Job Description
Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. We are looking for a Sr. AI and Experience Orchestration Director to bring innovative solutions like Genesys Agentic AI to core account teams and our clients.
Requirements
- A strong SME in AI and Pre Sales with excellent written and oral skills
- Experience in sales overlay or subject matter expert roles
- 12+ years of relevant professional experience in Software / Cloud / AI
- Proven experience and expertise in AI-powered customer experience with an AI-First mindset
- Demonstrated ability to lead through influence as well as direct authority, partnering with colleagues to drive outcomes collaboratively
- Strong coordination skills on developing and running AI PoC's
- Demonstrated ability to create effective territory and account strategies / plans
- Strong critical thinking and communication skills
- Fluency in both Dutch and English
- Effective presentation skills (ability to serve as a compelling subject matter expert)
- Ability to prioritize as well as manage multiple work streams at once (many in-flight opportunities across multiple sales teams)
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Relocation Assistance