Sr. AI and Experience Orchestration Director
GenesysMadrid, Community of Madrid, Spain • Lombardy, Italy
Posted December 23, 2025
Full Time
About the Company
Genesys empowers organizations to create the best customer and employee experiences using AI-Powered Experience Orchestration platform.
Job Description
Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. As a Sr. AI and Experience Orchestration Director, you will lead the development of innovative solutions using the latest AI-powered software capabilities.
Requirements
- Previous deep experience in AI
- Strong SME in AI and Pre Sales with excellent written and oral skills
- Experience in sales overlay or subject matter expert roles
- 12+ years of relevant professional experience in Software / Cloud / AI
- Proven experience and expertise in AI-powered customer experience with an AI-First mindset
- Demonstrated ability to lead through influence as well as direct authority, partnering with colleagues to drive outcomes collaboratively
Benefits
- Great benefits and perks like larger tech companies
- Independent work environment with the ability to make a larger impact on the company