Customer Success Executive

Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. We are seeking a highly experienced Customer Success Executive to lead proactive, programmatic customer adoption, operational delivery, and revenue growth across some of our largest enterprise clients.

Requirements

• Strong executive presence with proven ability to operate credibly at the C-suite level
• Ability to work with C-level stakeholders to build strong, trust-based relationships
• Deep understanding of business goals and ability to position Genesys AI powered Experience Orchestration Platform's capabilities to align with customer's long-term vision
• Proven track record managing strategic accounts >$10M annually with responsibility for both delivery and commercial outcomes
• Strong background in professional services/consulting (Big 4 Principal or equivalent) or Client Director roles at global tech firms
• Domain expertise in Financial Services/Banking, with a track record of driving transformation at scale
• Knowledge of SaaS adoption models, AI-driven transformation, and enterprise program governance

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance