Executive Customer Success Manager
GenesysCollege Station, Texas, United States • Charlottesville, Virginia, United States • Athens, Georgia, United States
Posted December 4, 2025
161800 - 300600 USD year
Full Time
About the Company
Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences.
Job Description
Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. We're looking for an Executive Customer Success Manager who's passionate about helping customers transform the way they connect with their customers and employees.
Requirements
- 12+ years of experience in Customer Success, Account Management, or Strategic Consulting
- Deep understanding of SaaS, cloud, or CX/contact center technologies
- Proven success building and influencing relationships with C-level executives and senior stakeholders
- Strong business acumen and the ability to link technology investments to business value
- Excellent communication, storytelling, and executive presentation skills
- A proactive, self-starter attitude with a bias for action and collaboration
Benefits
- Medical, Dental, and Vision Insurance
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments