Cygnific delivers premium, 24/7 customer service and experience solutions to global brands such as KLM, Air France, Rituals, and Sunweb. With over 1,800 multilingual experts across four locations, the company acts as an extension of its clients’ teams, providing tailored support that preserves each brand’s unique voice. Its portfolio spans customer service, sales, journey mapping, social media, retail, automotive, travel & leisure, and healthcare, enabling seamless, personalised interactions across touchpoints. Cygnific’s distinct advantage lies in its ability to blend deep industry expertise with a scalable, brand-centric approach, turning everyday customer interactions into lasting relationships.
Open Positions
Temporary Team Manager Customer Services the Netherlands
Hbo working and thinking level, 3+ years of experience in people management or team coaching, results oriented
KLM Customer Service Agent - Cares & Special Reservations
HAVO or MBO 4 diploma, experience in customer service, fluency in Dutch and English
KLM Customer Service Agent Dutch & English
HAVO or MBO 4 diploma, customer service experience, Dutch and English fluency, understanding of computer systems, teamwork and international outlook
KLM Customer Service Agent - German & English
At least a level 4 MBO degree, experience in customer service, English and German language proficiency, and a passion for travel and teamwork
KLM Customer Service Agent - Danish
At least 2 years of experience in customer service or a related field, Bachelor's degree, English and Danish language proficiency
KLM Customer Service Agent - Swedish/Norwegian
At least a level 4 MBO degree, experience with call centers or customer service, English and Swedish/Norwegian language proficiency, and a passion for travel and teamwork
KLM Customer Service Agent Business to Trade - Dutch
High school degree, customer service experience, and proficiency in English, German, or Dutch are required
KLM Klantenservice Medewerker Social Media - Nederlands & Engels
We are looking for a customer service representative with a HAVO or MBO 4 diploma, experience in a call center or customer service, and fluency in Dutch and English
ICT Support Officer
MBO/HBO level of thinking and working, at least 1.5 years of experience as a 1st line ICT specialist, and broad interest and general knowledge of ICT
Customer Care Specialist Sunweb - Dutch/English (5)
Customer service experience, ability to handle multiple tasks calmly and professionally, passion for helping others
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