KLM Customer Service Agent - German & English
CygnificAmsterdam, Noord-Holland, Nederland
Posted March 29, 2025
Full Time
About the Company
Cygnific is a proud subsidiary of KLM, providing 24/7 customer service to passengers and customers across the globe.
Job Description
We are looking for a Customer Service Agent who can assist travel agencies and agents with questions about bookings, flights, luggage, upgrades, and more. The role involves working with complex computer systems, providing excellent customer service, and working as part of a team to exceed passenger expectations.
Requirements
- At least a level 4 MBO (secondary vocational education) degree
- Experience working at a call center or in customer service
- English and German language proficiency
- Understanding of complex computer systems
- Passion for travel, teamwork, and international mindset
- Flexibility, service-oriented, creative, and sense of humor
Benefits
- Salary of € 2,573.95 gross per month
- 7-month contract with prospect of long-term collaboration
- 25 vacation days
- Irregularity and language allowances
- Hybrid working
- Travel allowance
- Work from home allowance
- Holiday allowance
- Festive end-of-year bonus
- Good pension plan
- Bicycle plan
- Discount on KLM flight tickets
- Additional training and development opportunities