KLM Customer Service Agent Business to Trade - Dutch

Become a customer service representative at Cygnific, a subsidiary of KLM, and assist travel agencies with questions about bookings, flights, luggage, and more. You will work with a team of international colleagues to provide 24/7 service with a smile to passengers and customers of KLM and other brands.

Requirements

• At least a level 4 MBO degree
• Experience with working at a call center or in customer service
• English and German or Dutch language proficiency
• Understanding of complex computer systems
• Passion for travel, teamwork, and international mindset
• Flexibility, service orientation, creativity, and sense of humor

Benefits

• Salary of € 2,573.95 gross per month
• Seven-month contract with long-term collaboration
• 25 vacation days
• Irregularity allowances and language allowances
• Hybrid working with 2 days of remote work per week
• Travel allowance and reimbursement of public transport costs
• Work from home allowance
• Holiday allowance and festive end-of-year bonus
• Good pension plan and bicycle plan
• Discount on KLM flight tickets
• Additional training and development opportunities