Customer Care Specialist Sunweb - Dutch/English (5)

Join Sunweb as a Customer Care Specialist and contribute to creating unforgettable holiday experiences by delivering top-notch support to our customers.

Requirements

• Customer interaction: Handle all pre-holiday customer inquiries through phone, email, and social media channels, providing timely and accurate information.
• Expert advice: Offer guidance and recommendations to customers as they plan their holidays, helping them make informed booking decisions.
• Booking management: Process new holiday bookings and manage changes or cancellations to existing reservations with efficiency and care.
• Problem solving: Address and resolve any pre-travel issues or complaints, ensuring a positive experience for our customers.
• Brand representation: Embody the values of Sunweb Group across all interactions, creating a seamless and personalised customer journey.

Benefits

• 7-month contract with the prospect of permanent employment
• Position for 32 to 40 hours a week
• Competitive salary of 13.80 EUR per hour + irregularity allowances
• 10% discount on personal holidays with Sunweb
• 25 vacation days based on full-time employment
• Pension plan
• Working from home & travel allowance
• A challenging, innovative, and international environment
• Vibrant and multicultural office near the Westerpark in Amsterdam
• Social events such as an annual party, Cygnific BBQ and a little-Friday XXL every three months
• Full reimbursement for 100% of public transport costs with an NS Business Card