Strategy & Operations Lead
SierraSan Francisco, California, United States
Posted October 7, 2025
Full Time
About the Company
Sierra is a leading provider of artificial intelligence solutions designed to enhance human-centric customer experiences for businesses. Focused on leveraging AI to improve interactions, Sierra aims to make technology more intuitive and empathetic, thereby fostering stronger connections between customers and brands.
Job Description
Sierra is seeking a Strategy and Operations Lead to advise customer-facing teams (Agent Development and Sales) on revenue, compensation, headcount, and forecasting. This role involves data-driven operations and collaboration with go-to-market teams. They are committed to trust, customer obsession, craftmanship, intensity, and family.
Requirements
- 7+ years of experience in SaaS pricing, sales, marketing, and operations
- Strong SQL ability
- Degree in Business Administration, Finance, or related field, or equivalent experience
- Experience working with Sales, Customer Success, and Product teams
- Computer Science degree or coding experience
Benefits
- Flexible (Unlimited) Paid Time Off
- Medical, Dental, and Vision benefits
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits
- Lunch and snacks
- Discretionary benefit stipend
- Free alphorn lessons
