Senior Customer Success Manager

ServiceTrade is a leading SaaS company transforming the fire protection and mechanical industries. We’re seeking a motivated and skilled Senior Customer Success Manager to join our growing team.

Requirements

• 7+ years supporting or implementing complex SaaS solutions
• Quality-focused with an understanding of customer service, problem solving, documentation, analyzing information, and the ability to listen
• Proficiency with Google Apps (Sheets, Docs, Presentation, Gmail etc), Salesforce.com, Zoom/Google Meet preferred
• Ability to travel as needed (10% or less)

Benefits

• Medical with Blue Cross Blue Shield NC
• Dental and Vision with Unum
• Company-paid Life insurance, STD and LTD
• Voluntary benefits including Supplemental Life Insurance, HSA, FSA and Dependant Care, Critical Illness, Accident and Pet Insurance
• 401(k) with up to 3% employer match and NO vesting period
• Flexible PTO policy
• 10 company holidays
• Parental Leave
• Community Impact Program (Volunteer)
• Tech and Wellness Stipend