ServiceTrade is a leading SaaS company transforming the fire protection, life safety, and mechanical industries. We’re seeking a motivated and skilled Emerging Account Manager to join our growing team. As an Account Manager, you will be responsible for retention and the expansion of customers’ investment in ServiceTrade apps and services.
Requirements
- Maximize Retention and Minimize Churn
- Engage key customer executives and users as the primary business point of contact with ServiceTrade customers
- Conduct regular business review conversations remotely and on-site with customers to drive usage, adoption, and value realization within the ServiceTrade application
- Identify Risk Accounts and address potential issues that may prevent customers from maximizing their adoption of ServiceTrade
- Assist customers by escalating issues and needs to Customer Success, Customer Support and Professional Services teams
- Increase Customer Investment in ServiceTrade applications and services
- Participate in Discovery processes during customer meetings where you will use Command of the Message principles to uncover business needs that ServiceTrade can address with our solutions and services.
- Create opportunities for clients to increase their investment in ServiceTrade through business reviews and product demonstrations
- Create quotes, manage sales cycle and close sales orders for expansion and upsell opportunities within ServiceTrade customer base
- Negotiate and close complex renewal contracts that build in growth and additional investment where possible
- Exceed quota by effectively managing pipeline of expansion and New Product Sales opportunities in Salesforce.com in addition to maintaining accurate forecasts of ARR increases
Benefits
- Medical with Blue Cross Blue Shield NC (2 options)
- Dental and Vision with Unum
- Company-paid Life insurance, STD and LTD
- Voluntary benefits including Supplemental Life Insurance, HSA, FSA and Dependant Care, Critical Illness, Accident and Pet Insurance
- 401(k) with up to 3% employer match and NO vesting period
- Flexible PTO policy
- 10 company holidays
- Parental Leave
- Community Impact Program (Volunteer)
- Tech and Wellness Stipend
