Customer Marketing and Advocacy Manager

Sendbird is looking for a Customer Marketing and Advocacy Manager to build and amplify customer stories, making them the heroes of our narrative and ensuring their stories travel. The role involves finding the story that others miss, building and managing the story pipeline, and evangelizing every hero. The ideal candidate has 5+ years of marketing experience in B2B SaaS or a similarly fast-moving environment, a portfolio of customer storytelling, and strong writing skills.

Requirements

• 5+ years of marketing experience within B2B SaaS or a similarly fast-moving environment
• A portfolio of customer storytelling across formats
• Strong, versatile writing skills with the ability to capture nuance, emotion, and clarity while writing in a consistent brand voice
• Deep familiarity with AI and the ability to translate technical outcomes into meaningful business impact for customers
• Creative judgment and editorial taste with the ability to elevate work from 'good enough' to 'remarkable.'

Benefits

• 20 days PTO
• 13 paid US company holidays
• 5 sick days
• 1 volunteer day
• 2 rest/rejuvenation days
• Birthday day off
• Company subsidized medical, dental, vision insurance (100% for the employee, 80% for dependents)
• Flexible Spending Accounts or Health Savings Accounts, depending on your selected health insurance plan
• Equity program
• 401K program
• Parental leave
• Life and disability insurance
• Be Your Best Self: An annual stipend of $3,500 (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, gym memberships, books, fitness classes, mental health services and massages