Senior Manager, Customer Success
PROSSingapore
Posted September 11, 2025
Full Time
About the Company
PROS culture and the truly extraordinary people who work here are at the very core of our success.
Job Description
We are seeking a highly motivated and experienced Senior Manager, Customer Success to lead the APAC Customer Success team.
Requirements
- Lead and mentor a team of Customer Success Manager
- Develop and implement strategies to improve customer satisfaction, retention, and growth
- Collaborate with sales and marketing teams to identify opportunities to upsell and cross-sell to existing customers
- Develop and manage customer success metrics and KPIs to measure team performance and effectiveness
- Monitor customer feedback and work with product teams to identify and prioritize feature requests and improvements
- Serve as a customer advocate and liaison between customers and internal teams
- Develop and maintain strong relationships with key customers to ensure their continued success and loyalty