Senior Customer Success Manager

As a Senior Customer Success Manager, you will own and nurture strategic relationships with PROS customers, guiding them throughout their entire lifecycle to maximize adoption, value realization, and long-term success.

Requirements

• Proven leadership experience in Customer Success (minimum 5-7 years), Professional Services, or Sales, managing complex enterprise accounts and executive relationships.
• Strategic thinker with a strong business acumen, capable of aligning customer needs with PROS solutions to drive long-term success.
• Exceptional executive presence and communication skills, with the ability to engage C-suite and senior stakeholders effectively.
• Results-driven and highly organized, with a track record of meeting and exceeding retention, expansion, and customer satisfaction goals.
• Strong problem-solving and negotiation skills, with the ability to manage escalations and complex customer scenarios proactively.
• Proactive and self-sufficient, comfortable working independently while fostering strong internal collaboration.
• Process-oriented and committed to continuous improvement, with experience driving efficiency in customer success operations.

Benefits

• Competitive salary
• Benefits package
• Opportunities for growth and professional development