Customer Success Manager
PROSLondon, England, United Kingdom
Posted September 16, 2025
Full Time
About the Company
PROS provides AI-powered solutions that optimize selling in the digital economy. We have a passion for what we do and are committed to the success of our customers.
Job Description
We are looking for a Customer Success Manager to work with our growing number of customers to manage the customer relationship throughout the entire customer lifecycle. The successful candidate will be responsible for adoption and continued satisfaction with our solutions, develop success plans, conduct regular meetings, and identify opportunities to expand and deepen our offerings.
Requirements
- Proven experience in managing key account relationships at the Success Manager and C-suite level
- Strong expertise in managing project implementations
- Bachelor's degree in computer science, engineering, math, or revenue management (or similar field of study)
- Master's in business administration is preferred (or equivalent experience)
- Fluent English (German or French fluency is an advantage)
- Strong experience managing key account relationships at the executive and C-suite level
- Experience with full lifecycle SaaS implementation
- Ability to work independently and as a strong team player
- Willingness to travel up to 50% of the time (both domestic and international)
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance