Customer Success Manager - French Speaker

We are looking for a Customer Success Manager - French Speaker to join our team and act as a trusted advisor for their portfolio and key stakeholders.

Requirements

• 2+ years professional experience in Account Management/Customer Success within the tech industry
• Ability to manage competing priorities and adapt quickly in a fast-paced environment, without losing personal touch with customers or strategy
• Excellent self-awareness in handling customer escalations by consistently adhering to all established workflows.
• Fluency in English and French with ability to cater communication style and delivery to meet that of the stakeholder
• Experience with CRM and CSM (e.g. Gainsight) systems is an advantage
• A Bachelor's degree, and a CSM certification is a plus

Benefits

• Annual bonus system
• Health insurance
• Meal allowance
• Flexible benefits
• Flexible working hours