Customer Success Manager
PipedriveLisbon, Portugal
Posted November 18, 2025
Full Time
About the Company
Pipedrive is a value-driven work environment where people come first, with a lively bunch of colleagues from over 50 different countries, and a team serious about getting things done while not taking ourselves too seriously.
Job Description
We are looking for a Customer Success Manager to join our team in Lisbon, Portugal. The role involves serving as a trusted advisor to key executive-level stakeholders, onboarding customers, increasing user acquisition and engagement, and ensuring retention and upsell opportunities. As a Customer Success Manager, you will strive to improve customer satisfaction by understanding customer business needs and setting actionable next steps.
Requirements
- 2+ years professional experience in Account Management/Customer Success within the tech industry
- Ability to manage competing priorities and adapt quickly in a fast-paced environment
- Excellent self-awareness in handling customer escalations
- A focus on keeping up to date with product changes and having strong knowledge of product features
- Fluency in English
- Experience with CRM and CSM (e.g. Gainsight) systems is an advantage
Benefits
- Annual bonus system
- Health insurance
- Meal allowance
- Flexible benefits
- Flexible working hours