Gladly is a customer experience platform powered by AI, focusing on delivering personalized and efficient interactions across omnichannel. Trusted by leading brands like Crate & Barrel and Ulta Beauty, Gladly's solutions prioritize the customer over traditional ticketing systems, offering AI-driven automation, digital self-service, and native voice capabilities to enhance overall customer support.
Open Positions
Business Development Representative
Proven BDR/SDR experience, ownership mentality, resilience, high curiosity, and excellent communication skills
Technical Account Manager (LATAM - Colombia)
3-5 years of experience in technical account management or similar role, strong technical expertise, and excellent communication skills
Implementation Manager (LATAM - Colombia)
3-5 years experience leading multiple enterprise implementations, excellent English skills, and strong knowledge of the contact center and customer service industry
Staff Platform Engineer
8+ years of experience in platform/infrastructure/DevOps engineering, with expertise in cloud architecture, technical leadership, and systems thinking
Senior Product Manager, AI Guidance (US)
5+ years of experience as a product manager, strong communication skills, and technical details understanding
Senior Data Scientist
5+ years of experience, strong SQL and python skills, and a strong understanding of ML algorithms
Senior Product Designer
4+ years of experience as a product designer, independent work ability, and clear communication skills
Senior Software Engineer (LATAM - Colombia, Argentina)
5+ years of full-stack engineering experience, strong teamwork skills, customer-centricity and product focus
Staff Software Engineer, AI & Automation
5-10+ years of experience, customer-centric mindset, data-driven approach
Enterprise Customer Success Manager - Colombia
2-5 years of experience in a B2B client-facing role, with a strong awareness of business processes and ability to translate them into enterprise application implementations
+15 More Jobs Available!
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