Implementation Manager (LATAM - Colombia)

Gladly is a CX platform that puts the customer at the center of every conversation. As an Implementation Manager, you will be responsible for implementing and onboarding new Gladly customers on-time, on-budget and in accordance with the Statement of Work. You will lead change management for customers throughout the implementation process and work closely with Sales and Customer Success to ensure smooth customer onboarding.

Requirements

• 3-5 years experience leading multiple enterprise implementations in a SaaS company
• Excellent English speaking and reading skills
• Strong knowledge of the contact center and customer service industry
• Ability to deliver projects on-time and on-budget
• Diplomacy and effective communication skills
• Knowledge of APIs, data models, cloud service architecture and Web technology
• Strong project management skills
• Quick and creative problem-solving skills
• Strong written, verbal, organizational, and time management skills

Benefits

• Competitive salaries
• Stock options
• Comprehensive benefits
• Generous paid time off
• Parental leave
• Home office stipends
• Fully remote work environment
• Professional growth and an inclusive workplace