Senior Product Manager, AI Guidance (US)
GladlyUnited States
Posted November 12, 2025
150000 - 180000 USD year
Full Time
About the Company
Gladly is a customer experience platform that puts the customer at the center of every conversation.
Job Description
Gladly is seeking a Senior Product Manager to join their AI Guidance product team, responsible for crafting AI-powered experiences for brand managers. The team works at the cutting edge of crafting AI-powered experiences across all channels.
Requirements
- 5+ years of experience as a product manager
- B2B SaaS and AI software products experience
- Strong communication skills and ability to approach communication with a wide range of audiences
- Technical details understanding and ability to grasp technical constraints
- Experience with discovery, gathering, and navigating qualitative and quantitative inputs
Benefits
- Competitive salaries
- Stock options
- Comprehensive benefits
- Generous paid time off
- Parental leave
- Home office stipends
- Fully remote work environment
- Opportunities for in-person team gatherings
- Strong commitment to professional growth
- Inclusive workplace with diverse perspectives
