Senior Engineering Manager - Voice AI

Gladly is a remote-first company that values flexibility, curiosity, and collaboration. We're seeking a Senior Engineering Manager - Voice AI to lead the team that builds the voice intelligence layer of our platform, delivering natural, responsive, and reliable AI-powered voice conversations.

Requirements

• 5+ years of engineering leadership experience
• Previous experience as a top performing software engineer at an AI or SaaS start-up
• LLM infrastructure knowledge: Experience with inference providers, model orchestration, and managing AI backends in production
• Technical depth: Strong foundation in backend systems, streaming architectures, and low-latency design patterns
• Telephony platform knowledge: Experience working with Twilio and WebRTC
• Bias for action: Proven ability to take ambiguous, early-stage ideas to production
• Experience ensuring that all engineers advance in their career development
• Collaborative leadership: Excellent communication skills

Benefits

• Competitive salaries
• Stock options
• Comprehensive benefits
• Generous paid time off
• Parental leave
• Home office stipends