Customer Success Manager - Mid Market

Customer Success Manager role at Assembled, a company that provides a unified platform for orchestrating human agents and AI at scale. The role involves working with customers to achieve their goals, drive business outcomes, and identify growth opportunities. The team is responsible for delivering clear value, retaining and renewing customers, and unlocking growth and expansion opportunities.

Requirements

• Manage a portfolio of Mid-Market customers
• Project-manage customer initiatives
• Proactively monitor and manage customer health
• Drive high-impact, cross-functional projects
• Be hands-on with the product
• Drive customer renewals and mitigate churn
• Identify and execute on areas of growth and expansion

Benefits

• Retirement Plan
• 401k Matching
• Tuition Reimbursement
• Generous Paid Time Off
• Visa Sponsorship