Customer Success Manager (Mid-Market)
SwarmiaNew York, New York, United States
Posted February 5, 2026
Full Time
About the Company
Swarmia is a fast-growing B2B SaaS company that helps software companies measure and systematically improve developer productivity and experience.
Job Description
As a Customer Success Manager (Mid-Market) at Swarmia, you will onboard, guide, and support customers as they adopt Swarmia into their daily work, building strong relationships with engineering leaders and product teams and driving customer outcomes.
Requirements
- At least two years of experience in customer success or a similar customer-facing role in B2B SaaS
- Comfortable owning end to end onboarding that typically runs four to eight weeks
- Ability to manage a book of dozens mid-market customers, exceeding $1.5MM in total ARR
Benefits
- Annual salary plus meaningful equity
- Comprehensive benefits, including 401(k) matching
- Flexible model of work
- Great work-life balance
