Customer Success Manager - Mid Market
AssembledLondon, England, United Kingdom
Posted January 16, 2026
Full Time
About the Company
Assembled builds AI-powered customer support solutions that automate interactions across chat, email, and phone for enterprises. Its platform also manages workforce planning, optimizing staffing for hundreds of thousands of support agents. By delivering scalable, data-driven automation, Assembled enables companies such as Etsy, Robinhood, and Stripe to resolve millions of customer interactions while improving agent efficiency. The company’s focus on integrating AI with operational insights positions it as a trusted partner for organizations seeking to elevate support quality and employee experience.
Job Description
Assembled is building a unified platform that orchestrates human and AI agents at scale. The Mid-Market Customer Success Manager will work with customers to achieve their goals, drive business outcomes, and grow the partnership.
Requirements
- Manage a portfolio of Mid-Market customers
- Project-manage customer initiatives
- Proactively monitor and manage customer health
- Drive high-impact, cross-functional projects
- Be hands-on with the product to ensure customer education
