Personnel Security Assistant

As a Personnel Security Assistant, you will provide personnel security support and resolution of issues of low and medium complexity in a collaborative team office environment. You will assist the Government in operating a responsive and professional call center to address inquiries from the customer base in a timely manner. You will provide exceptional customer assistance and information to officials within the stakeholder base requiring personnel security services.

Requirements

• High School Diploma or equivalent plus two years of relevant experience
• Consistent attendance, punctuality, and adherence to assigned work schedule
• Demonstrated skills and experience providing accurate responses to customer inquiries
• Demonstrated strong written, verbal, and interpersonal communication skills
• Ability to exercise sound judgement and discretion in performance of duties
• Demonstrated detail orientation, organizational skills, and time management skills
• Working experience Microsoft Office Suite (Outlook, Word, Excel)
• Willingness and ability to learn and apply knowledge of new computer systems and software programs