Customer Support Team Lead (Remote)
WagmoUnited States
Posted February 13, 2026
Full Time
About the Company
Wagmo is a new type of pet health company focused on empowering and inspiring responsible pet parenting through top-tier pet benefits provided by employers.
Job Description
Wagmo is a pet health company that empowers and inspires responsible pet parenting through top-tier pet benefits provided by employers. As a Support Team Lead, you will own the day-to-day execution of customer support and lead a team of Support Specialists.
Requirements
- Proven experience managing and developing a customer support or service team
- Strong communication skills and comfort delivering direct, constructive feedback
- Ability to operate effectively in a fast-moving, scaling environment
- Familiarity with modern support tooling and workflows
Benefits
- Comprehensive health, vision, and dental coverage
- HSA/FSA
- 401(k) retirement planning with employer matching
- Unlimited paid time off
- Annual company holidays
- Additional company-wide recharge days off
- 12 weeks parental leave for eligible employees
- Company paid Wagmo pet wellness and insurance plans
- Regular company-wide events and team gatherings
