Customer Support Team Lead (REMOTE)
IMPACT BRANDSRemote job
Posted May 21, 2025
19200 - 19200 EUR
Full Time
About the Company
IMPACT BRANDS is a leading contributor to the health and wellness industry, offering a dynamic and fulfilling work environment.
Job Description
IMPACT BRANDS is a leading contributor to the health and wellness industry, offering a remote work culture and prioritizing the growth of every team member. As a remote Customer Support Team Lead, you'll oversee daily operations, provide support and guidance to team members, and monitor team attendance. You'll also assess and track agent efficiency and review leave requests. With a strong focus on customer support, leadership, and data analysis, this role offers a dynamic and fulfilling experience.
Requirements
- Proven experience in customer support or team management
- Strong communication and leadership skills
- Proficiency with Zendesk, Shipstation, or similar platforms
- Ability to analyze data and identify trends for process improvement
- Detail-oriented with excellent organizational and problem-solving abilities
- Excellent English skills (B2-C1)
Benefits
- Remote work
- Home office budget
- Health and wellness budget
- More free time
- Volunteering
- Personal development opportunities
- Professional growth
- Achievement Bonus
- Company products
- Flatwork culture
- Team spirit