Customer Support Team Lead

Wagmo is a pet health company that offers tech-enabled solutions for pet benefits. As a Support Team Lead, you will own the day-to-day execution of customer support, lead a team of Support Specialists, and develop a culture of trust and accountability.

Requirements

• Proven experience managing and developing a customer support or service team
• Strong communication skills and comfort delivering direct, constructive feedback
• Ability to handle escalations and high-stakes customer situations with sound judgment

Benefits

• Comprehensive health, vision, and dental coverage
• HSA/FSA
• 401(k) retirement planning with employer matching
• Unlimited paid time off
• Annual company holidays
• Additional company-wide recharge days off
• 12 weeks parental leave for eligible employees
• Company paid Wagmo pet wellness and insurance plans
• Regular company-wide events and team gatherings