Customer Support Lead

Develop Health is hiring a Customer Support Lead to build a world-class support function from the ground up, serving as the front line of support for customers navigating prior authorization and benefit verification workflows.

Requirements

• 2+ years of customer support experience in a startup environment, ideally in healthcare or health tech
• Customer-facing experience in support, account management, operations, or similar roles, with a track record of handling complex customer needs
• Exceptional communication skills, including the ability to explain complex healthcare concepts in a simple, confident way

Benefits

• Competitive salary
• Meaningful equity in a company growing 10× year-over-year
• Health, dental, and vision coverage
• Flexible PTO
• High-end workstation & tooling budget