We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. As an Enterprise Account Associate, you will support established customer accounts by nurturing relationships, assisting with renewals and identifying cross-sell opportunities.
Requirements
- Own the strategic management of assigned customer accounts, including account planning, relationship building, and delivering on retention and growth objectives.
- Develop long-term account strategies and plans that address client needs and identify upsell/cross-sell opportunities, driving continuous growth in each account.
- Nurture relationships with key stakeholders in client organizations through regular business reviews and value-add engagements, ensuring high customer satisfaction and loyalty.
- Execute contract renewals for existing customers, proactively addressing risks and negotiating terms to secure on-time renewals and prevent churn.
- Pursue additional sales within the account (new product adoptions, upgrades) by recognizing client business needs and coordinating with pre-sales to propose relevant solutions.
- Lead resolution of any service or support escalations for your accounts by working with operations and support teams, ensuring customer issues are promptly addressed and confidence is maintained.
- Achieve retention and expansion sales targets for the account portfolio, accurately forecasting account growth and ensuring each client’s revenue remains on track or growing.
- Own detailed account information, opportunity pipelines, and engagement notes in the CRM, providing transparency and insight into account status and opportunities for the broader organization.
Benefits
- Diverse and dynamic teams with a supportive and inclusive culture.
- Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
- Flexible hours and a hybrid working environment
- Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
- Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more.
- Study assistance programs to excel your personal growth, learning and development.
- Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.
