VP, Client Experience
VividlyRemote (United States)
Posted December 23, 2025
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Full Time
About the Company
Vividly is a modern, remote-first workplace that empowers its team members with flexibility and benefits.
Job Description
Vividly is a leading modern trade promotion management (TPM) solution built by and for the consumer packaged goods industry. We're looking for a VP of Customer Experience to help us reach our goals and drive customer retention, NRR growth, service efficiency, and customer advocacy.
Requirements
- 10+ years of post-sale leadership experience in B2B SaaS
- Proven success scaling Customer Success and Services organizations from $10M → $30M ARR
- Track record of managing multi-function CX teams (CS, Implementation, Support, Managed Service) with global and offshore components
- Experience introducing tiered service models and self-service enablement for long-tail customers
- Strong operational acumen: data-driven approach to capacity modeling, forecasting, and efficiency optimization
- Familiarity with AI-driven support automation, knowledge management systems, and SaaS health metrics
- Empathetic, pragmatic leader who thrives in high-growth, change-oriented environments
Benefits
- Flexible Time Off
- Vividly days off
- Healthcare
- Dental
- Vision
- 401(k) with 3% employer contribution
- Weekly $20 Sharebite Meal Stipend
- Monthly $50 Wellness Reimbursement
- Monthly $200 Remote Work Stipend