Senior Manager, Account Management

The Senior Manager of Account Management will be responsible for independently managing key customer accounts, building strong relationships with customers to ensure satisfaction, retention, and business growth.

Requirements

• Retain and grow relationships and business opportunities with assigned customer accounts
• Renew customer contracts as they approach expiration
• Develop and maintain a quality relationship with customers at the operations & executive level
• Promote new programs, products, and services to meet annual business plans and growth objectives
• Lead negotiations with clients, including preparation of contracts and possible structuring of financing solutions
• Maintain an active and accurate customer contact database for all assigned customers
• Manage a quality customer relationship to address and resolve any billing disputes or collections issues
• Develop annually and update quarterly a business plan to meet and track business plan objectives
• Provide leadership in developing Account Managers as well as other support departments to meet customer and organizational excellence

Benefits

• Personal Leave
• FMLA up to 12 weeks based on approval
• Nonpaid benefit
• Paid Time Off (PTO)
• Sick Leave
• Paid Parental Leave
• 7 paid holidays annually
• Floating holidays
• 401K plan