The Senior Manager of Account Management will be responsible for independently managing key customer accounts, building strong relationships with customers to ensure satisfaction, retention, and business growth.
Requirements
- Retain and grow relationships and business opportunities with assigned customer accounts
- Renew customer contracts as they approach expiration
- Develop and maintain a quality relationship with customers at the operations & executive level
- Promote new programs, products, and services to meet annual business plans and growth objectives
- Lead negotiations with clients, including preparation of contracts and possible structuring of financing solutions
- Maintain an active and accurate customer contact database for all assigned customers
- Manage a quality customer relationship to address and resolve any billing disputes or collections issues
- Develop annually and update quarterly a business plan to meet and track business plan objectives
- Provide leadership in developing Account Managers as well as other support departments to meet customer and organizational excellence
Benefits
- Personal Leave
- FMLA up to 12 weeks based on approval
- Nonpaid benefit
- Paid Time Off (PTO)
- Sick Leave
- Paid Parental Leave
- 7 paid holidays annually
- Floating holidays
- 401K plan