ViaPath is looking for a Telecommunication Technician 3 (Site Admin Technician 3) to join the Field Services team. This position will be based at the client site in Mason, TN.
Requirements
- Serve as a positive Ambassador representative for ViaPath when meeting with customers and clients
- Responsible for overall service of ViaPath products at assigned customer sites
- Prioritizing and planning of assigned service calls
- Communicating updates associated with assigned service calls
- Escalating problems when appropriate
- Interacting in a professional manner with customers to foster positive relationships
- Replacing telephony hardware and network components
- Pulling cable, mounting network devices, installing telephony hardware
- Administer kiosk service and collections
- Basic troubleshooting
- Wiring troubleshooting
- Handle special projects as assigned by Field Service Manager
- Scheduled and/or unscheduled overtime work and callouts
- Energize and foster an effective and impactful team environment
- Troubleshoot video visitation session issues with guidance from ViaPath Technical Support
- Perform basic troubleshooting of tablet functionality, applications, and Wi-Fi connectivity issues
- Return damaged or inoperable equipment in accordance with ViaPath Return Merchandise Authorization process
Benefits
- Medical, Dental & Vision Insurance
- Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA)
- Flexible Time Off (FTO)
- Company Holidays
- Retirement Plan (401(k))
- Life & Disability Insurance
- Employee Assistance Program (EAP)
- Additional Well-Being Resources
