Telecom Client Technician

ViaPath is seeking a Telecommunications Site Technician 4 to join its Field Services team. The role involves providing remedial repair, preventive maintenance, and system reliability services to customers in an assigned territory. The position will be based at a client site in Whiteville, TN with travel to additional sites as needed.

Requirements

• Serve as a positive Ambassador representative for ViaPath when meeting with customers and clients
• Responsible for overall service of ViaPath products at assigned customer sites
• Prioritizing and planning of assigned service calls
• Communicating updates associated with assigned service calls
• Escalating problems when appropriate
• Interacting in a professional manner with customers to foster positive relationships
• Replacing telephony hardware and network components
• Pulling cable, mounting network devices, installing telephony hardware
• Administer kiosk service and collections
• Basic troubleshooting to include defining problems, collecting data, establishing facts, and drawing valid conclusions
• Wiring troubleshooting to include tracing and repairing or replacing damaged wiring
• Handling special projects as assigned by Field Service Manager
• Scheduled and/or unscheduled overtime work and callouts
• Energize and foster an effective and impactful team environment
• Troubleshoot video visitation session issues with guidance from ViaPath Technical Support
• Perform basic troubleshooting of tablet functionality, applications, and Wi-Fi connectivity issues
• Return damaged or inoperable equipment in accordance with ViaPath Return Merchandise Authorization process

Benefits

• Medical, Dental & Vision Insurance
• Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA)
• Flexible Time Off (FTO)
• Company Holidays
• Retirement Plan (401(k))
• Life & Disability Insurance
• Employee Assistance Program (EAP)
• Additional Well-Being Resources