ViaPath is looking for a Telecommunications Site Technician 4 to join our Field Services team. This position will be based at the client site in Hartsville, TN with travel to additional sites as needed.
Requirements
- Serve as a positive Ambassador representative for ViaPath when meeting with customers and clients
- Prioritizing and planning of assigned service calls
- Communicating updates associated with assigned service calls
- Escalating problems when appropriate
- Replacing telephony hardware and network components, basic maintenance practices
- Pulling cable, mounting network devices, installing telephony hardware
- Administer kiosk service and collections
- Basic troubleshooting to include defining problems, collecting data, establishing facts, and drawing valid conclusions
- Wiring troubleshooting to include tracing and repairing or replacing damaged wiring and effecting repairs on 66-Blocks or Cutoff Switches
- Handle special projects as assigned by Field Service Manager
- Energize and foster an effective and impactful team environment
- Troubleshoot video visitation session issues with guidance from ViaPath Technical Support where applicable
- Perform basic troubleshooting of tablet functionality, applications, and Wi-Fi connectivity issues where applicable
- Return damaged or inoperable equipment in accordance with ViaPath Return Merchandise Authorization process
Benefits
- Medical, Dental & Vision Insurance
- Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA)
- Flexible Time Off (FTO)
- Company Holidays
- Retirement Plan (401(k))
- Life & Disability Insurance
- Employee Assistance Program (EAP)
- Additional Well-Being Resources
