(Senior) Revenue Operations Specialist - (Customer Success & Account Management)

Usercentrics is a global leader in data privacy and privacy-led marketing solutions. We are seeking a Senior Revenue Operations Specialist to join our team. The successful candidate will act as the operational backbone and sparring partner for our Customer Success & Account Management teams, leading and coordinating initiatives to ensure smooth day-to-day operations and driving customer retention, growth, and expansion.

Requirements

• Minimum of 2-3 years in Revenue or Customer Success Operations in a B2B SaaS environment
• Strong understanding of B2B Saas Customer Success and Account Management operating cadences
• Proven experience in leading GTM initiatives without direct authority
• Fluency in B2B Saas metrics and funnel models
• Excellent stakeholder management and communication skills
• Strong familiarity with the general GTM tech stack and specialized Customer Success tools and systems
• Experience operating across EMEA and US regions
• Business fluent in English

Benefits

• Development Budget for every employee (800,-EUR/year)
• Job-related Language Courses (English, German, Czech, Spanish etc.) (350,- EUR/year)
• Hybrid working policy
• Workcation (90 days per year from a European country)
• Online yoga sessions
• Massage contribution
• Headspace App
• Events (Team Buildings, happy hours, parties/get togethers, occasional company covered breakfasts/lunches)
• Gifts (celebrating life & work milestones)
• Snacks, fruits, coffee and drinks in the office