Customer Service Executive

Customer Service Executive role at Up Learn, a company that provides an effective learning experience by combining cognitive science, instructional theory, and artificial intelligence. The role involves delivering exceptional customer experiences, supporting students, parents, and teachers, and working alongside AI-powered support tools.

Requirements

• Excellent written and verbal communication skills, with a consistently clear, friendly, and professional tone
• Strong empathy and the ability to build trust with customers, colleagues, and educators
• Confidence using AI tools and data insights to improve customer experiences and operational processes
• Ability to communicate clearly with teachers and school stakeholders, supporting them in using Up Learn effectively
• Comfortable working in a feedback-driven environment, with a strong desire to learn and improve
• Proactive and solution-focused, with the confidence to take initiative and contribute ideas
• Strong organisational and time management skills, with excellent attention to detail

Benefits

• Competitive salary
• Meaningful stake in the company's growth and success (equity share options)
• ~35 days of paid holiday per year
• Significantly enhanced parental leave
• Level 6 (highest level) dental insurance
• Paid-for coffee breaks
• Monthly & quarterly paid-for socials and quality time with your work colleagues
• A spacious and bright private office in Old Street
• Cycle-to-Work scheme
• Unlimited budget for work-related books
• Family access to Up Learn