Customer Service Executive

We're a thriving global Loyalty as a Service company looking for a customer service-driven individual with a passion for resolving customer issues, a willingness to learn, and a desire to grow with the team.

Requirements

• Minimum Diploma holder
• Minimum 2 years’ experience working in a call centre, handling inbound calls and emails
• Prior experience working in a call centre environment and willingness to work on Australian working hour shifts
• Ability to multitask effectively while delivering high-quality customer experience
• Enthusiastic, resilient, adaptable and keen to work in a fast-paced environment
• Self-motivated and able to work with limited supervision
• Excellent communication in English
• Prior exposure to a web-driven environment – e.g. familiar with Zendesk, Notion and Slack applications

Benefits

• High growth environment & exponential career development
• Mobile & flexible work environment
• WFH office equipment allowance
• Comprehensive Paternal Leave
• Medical insurance coverage
• Competitive compensation
• Ascenda Employee rewards