Customer Support Executive
GoodlordSheffield, England, United Kingdom
Posted February 5, 2026
Full Time
About the Company
Goodlord is a cloud-based platform trusted by over 3,500 UK agencies that streamlines the rental process through automated digital transactions. By integrating services such as e-signing, mobile payments, insurance, referencing and tenant services, it cuts agency time and spend by 50-75%, allowing firms to focus on growth and customer experience. The platform's one-stop-shop approach delivers bespoke, dynamic solutions that help agencies offer fairer, more efficient service to landlords and tenants. Goodlord's focus on ambitious, dynamic agencies positions it as a distinctive partner for firms seeking to modernise operations and scale sustainably.
Job Description
Customer Support Executive to work on live chat, inbound phone and email enquiries, and solve technical and navigational queries for customers. Previous customer service experience and ability to learn new systems required.
Requirements
- Previous experience of working within customer service team delivering first class customer experience
- The ability to learn new systems and switch between multiple platforms with speed and accuracy
- Attention to detail with effective written and verbal communication skills
Benefits
- 25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days
- Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals
- Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health
- Grow with Goodlord: your development is important to us, that’s why we are Great Place to Work - certified. Have a goal in mind? Share it with us so we can use some of our annual development fund to support it.
