Service Desk Specialist Tier II

Bowhead is seeking a Service Desk Specialist to support a customer in Quantico, VA. The successful candidate will provide technical support and act as the communication channel between stakeholders.

Requirements

• Associate’s degree or 5+ years of practical experience in service support management
• DoD 8570 / 8140 compliance or information assurance certification as required
• Relevant software / hardware certifications (ie. CompTIA A+, Network+, Security+, Cisco, Microsoft, or others)
• Experience in managing IT infrastructure, including hardware, software, and networks
• Proficiency in system administration (ie. Windows, Linux)
• Strong troubleshooting and problem-solving skills
• Excellent written and verbal communication skills
• Ability to explain technical concepts to non-technical staff
• Ability to work effectively as part of a team, with a focus on collaboration
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment