Help Desk Specialist
UIC Government ServicesCharleston, South Carolina, United States
Posted January 12, 2026
Full Time
About the Company
Bowhead is seeking a Help Desk Specialist to support the Defense Biometrics Identification System (DBIDS), Marine Corps Electronic Security System (MCESS) contract in Charleston, SC.
Job Description
Help Desk Specialist position supporting the Defense Biometrics Identification System (DBIDS), Marine Corps Electronic Security System (MCESS) contract in Charleston, SC. Provides customer support, troubleshooting, and training to users.
Requirements
- Provide Tier I/II/III troubleshooting and coordinate site assistance visits
- Deliver training Operator and Maintainer training and update training materials
- Track hardware inventory and manage lifecycle replacement
- Monitor cybersecurity posture, ATO/RMF status, and IA compliance
- Generate weekly and monthly reports and After-Action Reviews (AARs)
- Provide on-site desktop support and general help desk support
- Utilize the Remedy System to assign and track trouble calls
- Maintain and monitor the User Assistance mailbox
- Participate in the development and maintenance of Standard Operating Procedures (SOPs)
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship