Customer Technical Support Specialist (Help Desk)
UIC Government ServicesVirginia, United States
Posted February 4, 2026
Full Time
About the Company
UIC Government Services, known as Bowhead, is a division of Ukpeaġvik Iñupiat Corporation and a leading Alaskan Native Corporation with over 25 years of experience. Offering a wide range of services including IT, logistics, program management, and advanced technology, Bowhead supports defense and civilian government agencies worldwide through its 3000 employees and 300 contracts. The company's unique contracting processes provide flexible options for customers, ensuring premier support across various sectors.
Job Description
Bowhead is seeking a Customer Technical Support Specialist (Help Desk) in Dahlgren, VA to provide customer support and technical assistance to Corporate Research, Development, Test and Evaluation (RDT&E) Network users to our designated customers.
Requirements
- Provide on-site desktop support as needed
- Provide phone support to user’s to resolve issues relating to RDT&E connectivity, and RDT&E Active Directory domain account User Management
- Provide support with assigning IP addresses as requested and with maintaining those IP addresses in the IPA Database
- Utilize the Remedy System (or current ticketing system) to assign and track trouble calls as appropriate
- Assist with the maintenance and monitoring of the User Assistance mailbox to ensure that all users receive timely support in response to their requests for assistance
- Participate in the development and maintenance of Standard Operating Procedures (SOPs) encompassing all User Assistance activity
Benefits
- Paid time off
- 401k matching
- Health insurance
- Dental insurance
- Vision insurance