Call Center/Help Desk Technician III
UIC Government ServicesAlaska, United States
Posted September 5, 2024
Full Time
About the Company
UIC Government Services, known as Bowhead, is a division of Ukpeaġvik Iñupiat Corporation and a leading Alaskan Native Corporation with over 25 years of experience. Offering a wide range of services including IT, logistics, program management, and advanced technology, Bowhead supports defense and civilian government agencies worldwide through its 3000 employees and 300 contracts. The company's unique contracting processes provide flexible options for customers, ensuring premier support across various sectors.
Job Description
ID 2024-21477 is seeking a Call Center/Help Desk Technician III to deliver exceptional technical assistance to end-users at the Barrow, AK facility. The role involves providing in-person consultations, telephone support, and email correspondence, resolving technical issues, and managing hardware and software. The ideal candidate will prioritize customer satisfaction and possess strong communication and technical skills.
Requirements
- Serve as the initial contact for reporting technical issues.
- Accurately diagnose and resolve technical issues.
- Effectively escalate issues to appropriate resources.
- Manage ongoing maintenance and deployment of hardware and software.
- Monitor service requests and incidents within the IT Service Management (ITSM) tool.
- Provide on-site service support, installation, and configuration.
