Help Desk Support Technician
DecisionPointDurham, North Carolina, United States
Posted November 1, 2023
Full Time
About the Company
DecisionPoint Corporation is an innovation leader in the Defense and Federal sectors, specializing in transformative IT support services. With a focus on business development, technology transformation, and program management, the company provides comprehensive solutions through its Centers of Excellence, empowering government agencies to meet critical mission requirements efficiently and effectively.
Job Description
DecisionPoint Corporation is seeking a Help Desk Support Technician to join their team. The role involves providing detailed call/problem documentation using CAPRS, identifying and reporting on hardware, software, and network problems. The position requires active participation in live voice and emergency notifications, and full-time on-site presence in Durham, NC.
Requirements
- Initial Call Intake function
- Problem analysis and resolution on hardware, software, and network problems
- Customer Service Representative responsibilities
