Help Desk Support Technician
DecisionPointBaltimore, Maryland, United States
Posted November 1, 2023
38000 - 42000 USD year
Full Time
About the Company
DecisionPoint Corporation is an innovation leader in the Defense and Federal sectors, specializing in transformative IT support services. With a focus on business development, technology transformation, and program management, the company provides comprehensive solutions through its Centers of Excellence, empowering government agencies to meet critical mission requirements efficiently and effectively.
Job Description
DecisionPoint Corporation is seeking a Help Desk Support Technician to join their call center team in Baltimore, MD. The role involves providing detailed call/problem documentation in CAPRS systems, troubleshooting hardware, software, and network issues, and fulfilling customer service responsibilities. The position requires a highly responsive and customer-focused individual.
Requirements
- Must hold at least one of the following certifications:
- Minimum of one year experience serving in a help desk role
- Experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Exchange/Outlook
- Minimum of one year of IT call center support experience
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- 401(k) Match
- Health Savings Account
- Flexible Spending Account
- Training Reimbursement
- Education Assistance
- Paid Time Off
- Holidays
