Call Center/Help Desk Technician III
UIC AlaskaAlaska, United States
Posted September 5, 2024
Full Time
About the Company
UIC Alaska operates as a Native Village Corporation, providing services and support across various industries, including government contracting, construction, and logistics, while prioritizing the well-being of its shareholders and employees.
Job Description
We are currently searching for a qualified On-Site Call Center/Help Desk Technician III to deliver exceptional technical assistance to our end-users in Barrow, AK. The selected candidate will be accountable for offering comprehensive support through in-person consultations, telephone communications, and email correspondence, with the aim of addressing client concerns related to computer malfunctions and inquiries pertaining to hardware and software.
Requirements
- Serve as the initial contact for reporting of technical issues and answering questions regarding software, hardware, and/or network issues.
- Accurately diagnose and resolve technical issues.
- Effectively escalate issues to the appropriate resources when necessary
