Join a team that values accuracy, collaboration, and customer success! We’re looking for a detail-oriented and proactive Customer Service Support Coordinator to help keep our operations running smoothly.
Requirements
- Coordinate customer shipments and ensure timely order processing.
- Support online order processing and workflow between systems.
- Maintain and update tracking spreadsheets, databases, and electronic files.
- Verify order details for accuracy and compliance; assist with credits and equipment returns.
- Create and manage electronic documents using Word, Adobe Acrobat, and document management systems.
- Monitor department voicemail and email to support communication flow.
- Update SharePoint and Teams sites; assist with online order processing and workflow between systems.
- Prepare and maintain performance and operational reports; support reporting needs.
- Assist with advanced pricing initiatives and ongoing updates.
- Provide administrative support for coordination, communication follow-ups, and new projects.
- Collaborate with the team to improve efficiency and maintain high standards of customer experience.
Benefits
- Health insurance
- Paid time off
- 401(k) matching
- Life insurance
- Disability insurance
