Customer Service Account Coordinator - True Residential

The Customer Service Account Coordinator plays a vital role in delivering exceptional service to our external customers and providing comprehensive support to our sales teams across the U.S., Canada, and the Caribbean.

Requirements

• Provide positive and professional customer experience through enthusiastic and solution-focused communication.
• Manage inbound and outbound calls from customers and partners regarding luxury residential appliances.
• Accurately and efficiently process and manage customer orders in a timely manner.
• Troubleshoot delivery and performance issues in collaboration with service and warranty departments.
• Ensure all follow-up actions are completed to guarantee timely order fulfillment and delivery.
• Maintain detailed and up-to-date customer records in the CRM system.
• Stay current on product offerings, services, and requirements through ongoing training.
• Ensure consistent attendance and reliability as a core requirement for this role.