Technical Account Manager

Technical Account Manager is responsible for technical support for Trend Micro's family of products and managing the customers' account for their technical and security needs.

Requirements

• Direct support to premium/key customers on technical issues
• Account Management by providing technical updates, monthly/quarterly case reviews, threat assessment/advisories for pro-active protection, train customers on product & threat, provide notifications from corporate on enhancements/bug-fixes, customer relationship for account retention
• Maintain technical relationships with nominated customers
• Be a trusted threat advisor for nominated customers
• Act as the customer's champion within Trend Micro
• Be available 24x7 to provide crisis support services to nominated customers
• Manage and progress technical support cases
• Provide assistance to nominated backup customers when other team members are absent
• Regularly meet with clients for the purpose of relationship building
• Participate in strategic account planning with the Trend Micro of the account team.
• Work closely with account managers to identify sales opportunities
• Conduct presentation to potential customers to drive growth in Premium Support Program enrolments.
• Provide guidance, consultancy, technical support, and problem resolution to key customers/channel partners in implementation projects
• Collaborate with internal teams to enhance customer/partner experience
• Perform Back pre-sales role as requires

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance